Customer Grievance Redressal Escalation Matrix
First Level:
Branch Manager
Second Level:
Nodal Officer – Shri. Jonah Sema, General Manager
Phone: 9012345678
Email: gmadmin@nnnn.co.in
Third Level:
Banking Ombudsman
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Helpline Number:
ATM related issues: 03862 2248194, 1800345808 (Toll-free)
Time: 10.00 AM to 5.00 PM
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